30 Apr

How We will keep you safe under COVID-19 restrictions

As we all know, COVID-19 has led to unprecedented times and a rapidly changing situation.

Safety has always been a top priority for Tongariro River Rafting, but now we are broadening our definition of safety and continuously reviewing our processes to ensure we are keeping everyone safe.

At Levels 4 and 3, we are unable to offer adventures of any description.

Under level 2, we will be able to resume operating trips. We will be operating trips as normal, but also offering the option of private trips for those within their bubble if you desire (Click the link for more information).

See below for our plan to operate under the demands of Level 2. We will constantly review and evaluate this plan and adapt as necessary.

COVID-19 Precautions Once Operating:

To maintain safe operations, we will be operating with one bubble at a time.

We will still be offering our Grade 2 Family Float rafting trip, Grade 3 Whitewater rafting tripfishing and mountain biking trips. We can offer staggered trips to ensure social distancing if desired.

Booking/before the trip:

As we have altered how we are running trips for Level 2, we will require customers to contact us to book, rather than book online (ph number: 0800 10 10 24).
In terms of payment, we can take card details over the phone and process payments remotely before coming to base.

Similarly, we require everyone who comes rafting with us to sign a digital waiver form and provide contact details. This form will be used for contact tracing as well.

We will send you an email with a link to the form for you to complete before you arrive.


Rafting gear:

All the gear we provide is washed thoroughly after every use in water and disinfectant, then fully dried before we give it to you.

We provide fleece(s), a wetsuit, a splash jacket, wetsuit socks, wetsuit booties, gloves, a beanie, a lifejacket and a helmet.

We also have measures in place to ensure there is enough room for everyone to get changed safely and with enough space.

We do require all rafters to wear the gear we provide because that is the only way we can ensure everyone will be warm enough on the river.

This is also an important safety point for us. As a result, we do make sure everything is thoroughly cleaned.


Driving to the river:

We put seat covers over the seats in our vans which we disinfect after every use. We also make sure to disinfect the seatbelts, door handles, wipe down the windows and ensure to abide by social distancing practices in the vehicles.

This means that we will maintain necessary distance between those in different bubbles.


During your trip:

At Level 2, we will operate with a maximum of 6 people per raft, all from the same bubble. This is to give the guide sufficient distance on the river.

After rafting:

After your rafting trip, the legendary ‘Grandma’s Secret Recipe Soup’ is prepared by one guide who will also serve it up. This is served in a disposable paper cup and placed on the table for you to take if you wish.

While enjoying soup and reminiscing on the trip, all the rafting equipment that you have worn is disinfected and dried before it is used again.


Cancellation policy:

We understand that this is a turbulent time for all and that plans are changing quickly and without notice. As such, if you need to cancel your trip due to anything Covid-19 related, we will offer a full refund or reschedule your trip for a more convenient time, whichever you prefer.


The bottom line:

Our priority is the safety of anybody interacting with Tongariro River Rafting.

As the COVID-19 situation continues to evolve, we are ready to evolve with it and change our practices accordingly. But we want you to know that we are taking this situation very seriously and adjusting as necessary.

The only thing we care about more than getting out on the river at Tongariro River Rafting is making sure we are doing so safely for all involved.


Don’t forget the things that have NOT changed!

It’s just as important to remember the things that have NOT changed, nor will ever change.  Like our super friendly guides who can’t wait to get out on the water with guests once again.

And the river itself, which is as pristine as ever, and is the perfect way for people to reconnect with nature, in a way that is fun and interactive.


Note: Many of  the processes in this video are no longer applicable. 


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